Terms of Use

Please read these Terms of Use thoroughly before using our website https://filtech.com.sg.

By accessing this website, you hereby agree:

  1. that you have read and agree to be legally bound by these Terms of Use and
  2. that you are the user of the website

If you do not accept these Terms of Use, please leave the website and discontinue the service immediately.

Filtech can at any time  vary or amend these Terms of Use by posting the amended Terms of Use on the website.  Any use of the website or services after the amendment of these Terms of Use is deemed acceptance of the amended Terms of Use by you.  If you do not agree to the amended Terms of Use, you have the right to stop using the website and services.

License

Filtech hereby grants you a personal, non-exclusive and non-transferable licence to use the website and access and use the Services available on the website, subject to the terms and conditions mentioned in the Terms of Use.

  1. You agree not to reproduce, copy, modify, adapt, translate, publish, display, communicate, transmit, broadcast, distribute, sell, trade, exploit or use for any commercial or other purposes, any portion of, or any access to:
  • any Service;
  • the website;
  • any materials, information, news, advertisements, listings, pricing, data, input, text, songs, audio, video, pictures, graphics, software, blogs, forums, message boards, broadcasts, comments, suggestions, ideas and other content, that is made available on or via the website.

except, to the extent permitted, with the prior written consent of Filtech or unless expressly permitted in these Terms of Use.

  1. The website is the copyrighted work of Filtech, and Filtech reserves and retains all rights in the website.
  2. You may not hack into, interfere with, disrupt, disable, over-burden or otherwise impair the proper working of the website or our servers, which shall include but is not limited to denial-of-service attacks, spoof attacks, session hacking, sniffing, tampering, spamming, reverse engineering or reprogramming.

Orders

  1. All orders made by you shall be regarded to be an offer made by you to purchase the selected product(s) and quantities set out in your order upon these Terms of Use.  All orders shall be subject to acceptance by Filtech.  Processing of payment for an order shall not in itself constitute acceptance of the order by Filtech, provided that where an order for any product(s) is rejected or cancelled by Filtech, any payment made for such order shall be reversed or refunded by Filtech in accordance with our prevailing refund policy at such time.
  2. All orders made by you are subject to stock availability.  Filtech reserves the right to cancel, amend or reject your order in whole or in part, at any time and without liability or compensation, where any product is out of stock, damaged or spoilt, or unavailable for any other reason. Filtech reserves the right to limit your order or the quantity of a particular product you may order.

Pricing and Payment

  1. Filtech seeks to provide you with an accurate and up-to-date pricing, product and promotional information.  However, errors may sometimes occur and we do not guarantee that the pricing, images, or other product or promotional information provided will be accurate, reliable, current, error-free, updated, or complete.  You agree that Filtech shall not be liable for any errors in the pricing and product or promotional information listed on our website. The price to be paid by you shall be based on our prevailing selling price at the time we receive your order, which may or may not be correctly reflected on the website.  If a product offered by Filtech itself is not as described, you should return it in unused condition.
  2. If the actual price of any item ordered by you is higher than that reflected on the website, we will inform you and you will be given an option to confirm or cancel your purchase of such item based on the correct price.  By confirming your purchase, you authorize us to charge the additional amounts to you. If you choose to cancel the purchase, we will issue a refund payment for such item in accordance with our prevailing refund policy at such time.  If we are unable to contact you, we will treat your order in respect of the incorrectly priced item as cancelled.
  3. Payment for all orders shall be made in Singapore dollars.
  4. We accept payment for orders by MasterCard, Visa, American Express and PayPal only. Kindly note that PayPal currently accepts MasterCard, Visa, American Express and Discover cards, and the credit/debit cards and payment methods accepted by PayPal is subject to change. Filtech is unable to accept paper checks or cash.
  5. By placing your order, you allow us to transmit information or to obtain information about you from third parties from time to time and this may include verification checks involving your debit or credit card number or credit reports in order to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation, to protect you and us from fraud, and to enable us to arrange delivery of your order to your nominated delivery address.
  6. Filtech will not process orders that attempt to use an incorrect, expired, or over-the-limit credit card. We will make our best efforts to contact you if this occurs.  However, in the event such an order is processed, Filtech reserves the right to collect funds for any uncollected transactions owed to it.

Deliveries

  1. Delivery slots are subject to availability.
  2. Filtech will try our best to deliver the products to your delivery address within the delivery time frame selected by you, but does not and cannot guarantee that the delivery time frames will be met as there may be factors outside of our control which may result in early or delayed deliveries such as weather, traffic, haze, etc.  You agree that Filtech shall not be liable for any deliveries made outside the delivery time frame. If your designated delivery location is inaccessible, causing us unable to make the delivery, we will contact you to determine the best alternative location and/or date.
  3. Please notify Filtech immediately of any change to your delivery address, date or time of delivery, or contact number.  Any changes in the delivery address or date or time of delivery after the submission of your order may incur a charge of S$10.00.

Returns

  1. In the event our products are faulty, damaged, or not as described on Website, please email us at info@filtech.com.sg within 7 days of your delivery date, and we will do our best to resolve the matter either by replacing the product or by issuing you a refund.
  2. We ask that all returned products are not used and in the original box and/or packaging. Filtech reserves the right, but has no obligation to, inspect the returned product and to determine whether the product was rightfully returned in accordance with this paragraph. Where Filtech exercises its right to inspect the Product, Filtech’s decision in respect of such returned products shall be regarded final and binding on you.

Refunds

Any requests for refunds will be accessed and finally decided by Filtech. If there is any damaged or incorrect product (s) (including delivery of additional product(s) not ordered by you), please contact us within 24 hours. Filtech at its sole discretion, will offer a replacement or refund of the damaged or incorrect product(s), or arrange for the re-delivery, collection and/or return of the incorrect product(s).

All refunds are subjected to a 5% merchant fee which will be absorbed by the customer unless otherwise stated.